I signed up for services with ReferPro after speaking with a sales representative who indicated that I could cancel if the service did not produce results. Based on that understanding, I moved forward.
It later became clear that the agreement was actually a one-year contract with no early cancellation option. While I take responsibility for not catching that detail in writing, the expectations set during the sales process did not align with the contract terms.
We have been paying $400 per month and have not received a single measurable referral attributable to this service. The only performance metric we have been shown reflects 128 clicks. However, there is no visibility into what those clicks led to — no conversion tracking, no verified engagement reporting, and no revenue attribution tied to those interactions.
The platform shows a total of five engagements. Three are listed as referrals/leads. However, we have not been able to reach or verify meaningful engagement with the individuals listed. The remaining two engagements were simply existing customers replying to what they believed was our normal business communication channel.
When I raised concerns about the lack of measurable results and questioned whether our contact list was sufficient for this type of campaign, the response ultimately pointed back to the one-year contract. There was no structured performance review or corrective plan discussed.
Additionally, when I contacted support, I was told our account had not completed "success onboarding." This was the first time we had heard of such a requirement. Once billing began, no success coach proactively reached out to review performance, track results, or provide documented coaching — either before or after we raised concerns. We have no email records reflecting ongoing onboarding or performance guidance.
I called to cancel approximately one month ago and was informed that cancellation would not take effect until July due to the contract term. At this point, we are simply completing the remaining months.
For transparency, our business is Winds of Valley Heating and Cooling. They have our information on file if they wish to contact us directly to address these concerns.
Anyone considering this service should carefully review cancellation terms, onboarding requirements, and performance expectations in writing before signing.